Emergency Help

Single Emergency Number – 112

A single 24/7 emergency telephone number is being rolled out across Russia – «112». Coverage for the entire country is planned to be completed by 2012. The service is expected to be provided in Russian and English, with an operator redirecting you to a specific department that will deal with your enquiry. Calls to 112 will be free of charge from both landlines and mobile phones, and it’s already in use by most mobile phone operators.

Numbers to call from a landline

Here are the free federal emergency numbers which can be dialled from a landline:

• 01 – Fire Department.
• 02 – Police.
• 03 – Ambulance.

Numbers to call from a mobile phone

Things get more complicated if you’re calling from a mobile phone. The numbers vary depending on the mobile phone network you’re using. Here’s a list of the major ones in Russia:

Beeline

Add «0» before dialling regular emergency numbers:

• 001 – Fire Department (free call).
• 002 – Police (free call).
• 003 – Ambulance (free call).
• 112 – Universal emergency service. In both English and Russian (free call).
• 0511 – 24/7 Customer Service in English. Charges apply. For roaming fees, contact your home network provider.

Megafon

Add «0» after regular emergency numbers:

• 010 – Fire Department (free call).
• 020 – Police (free call).
• 030 – Ambulance (free call).
• 112 – Universal emergency service. In both English and Russian (free call).
• 0911 – Emergency unit of Moscow Rescue Service. Charges apply. For roaming fees, contact your home network provider.

MTS

You should be able to dial regular emergency numbers:

• 01 – Fire Department (free call).
• 02 – Police (free call).
• 03 – Ambulance (free call).
• 112 – Universal emergency service. In both English and Russian (free call).

Skylink

You should be able to dial regular emergency numbers:

• 01 – Fire Department (free call).
• 02 – Police (free call).
• 03 – Ambulance (free call).
• 112 – Universal emergency service. In both English and Russian (free call).